Saturday, March 21, 2009

Close incidents that remained in status of RESOLVED for at least 10 days.


Applies To : INCIDENT

Condition: HISTORYFLAG=0 and STATUS=(select value from synonymdomain where domainid = 'INCIDENTSTATUS' and maxvalue = 'RESOLVED')

Escalation Point : 1
Elapsed Time Attribute : TARGETFINISH.
Elapsed time interval: 10 days.

Create an action
Action: this should change the status to Closed.

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