Escalation Sending survey to end users.

Applies To : PMSCMR

Condition: STATUS = (select value from synonymdomain where domainid='MRSTATUS' and maxvalue='CLOSE') AND (TRUNC(SYSDATE - CHANGEDATE) =5)

Escalation point : REPORTDATE .... Elapsed time interval : 24:00


Action:

Description: Create an action to create link betweenPMSCMR and survey

Object : PMSCMR
Type : Custom

Notifications: Under notification tab, we define Template and Role.

Role should be same as To field in Communication Template tab.